Your First Appointment
We want your first visit to feel straightforward and reassuring. Here is what to expect.
Before you arrive
Please arrive a few minutes early for your first appointment to allow time to complete any necessary paperwork.
If you have any relevant medical reports, scan results, X-rays or letters from your GP or specialist, please bring these with you or arrange for them to be sent in advance.
If you are claiming through a health insurer, please ensure you have obtained authorisation before your appointment.
What to bring
- Any relevant medical reports, scan results or referral letters
- Your health insurance details and authorisation number, if applicable
- A list of any current medications
- Comfortable, loose-fitting clothing appropriate to the area being assessed (see below)
Questions you will be asked
Your physiotherapist will take a detailed history of your condition, including when and how it started, what makes it better or worse, and how it affects your daily life and activities.
You will also be asked about your general health, any previous injuries or operations, and your goals for treatment.
Physical examination and suitable clothing
A physical examination is an important part of your assessment. Your physiotherapist will need to observe and assess the affected area.
Please wear or bring clothing that allows easy access to the relevant area. For example, shorts for knee or hip problems, a vest or loose top for shoulder or neck problems.
You will always be treated with dignity and respect, and your physiotherapist will explain what they are doing throughout.
Your treatment plan
Following your assessment, your physiotherapist will discuss their findings with you and explain what they believe is contributing to your symptoms.
Together, you will agree a treatment plan that may include hands-on treatment, exercises, advice and education. The number of appointments required will vary depending on your condition.
Please note that treatment does not always take place during the initial consultation — your physiotherapist will advise you on the most appropriate approach for your situation.
Chaperone, friend or relative
You are welcome to bring a friend, relative or carer to your appointment. Please let us know in advance if you would like a chaperone to be present during your examination.
Further investigation or referral
If your physiotherapist believes that further investigation — such as imaging or blood tests — or referral to another healthcare professional would be beneficial, they will discuss this with you and advise on the appropriate pathway.